Sarah Smith

  • Total activity 32
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Activity overview

Latest activity by Sarah Smith
  • Sarah Smith created an article,

    When will my account be charged for an order within a subscription membership?

    For non-prepaid subscriptions, your card will be charged exactly one month from the date of your initial purchase.  For example, if someone were to subscribe on May 5, the next charge would occur o...

  • Sarah Smith created an article,

    My tracking number shows that my package has delivered but I can't find it! Help!

    MaskClub orders are delivered by USPS in a polybag mailer with the MaskClub logo. Most times, packages are small enough to fit inside a mailbox but your mail carrier may leave the package in the ma...

  • Sarah Smith created an article,

    Why doesn't my tracking number show that my order is moving?

    No need to worry! Sometimes our shipping partners are delayed in reporting tracking updates as the package moves through their system. Most orders are delivered 5-10 days after the shipping confirm...

  • Sarah Smith created an article,

    When will my order be shipped?

    We do our best to get orders shipped out as quickly as possible. Each mask is printed and sewn just for you once your order is submitted. Most orders are shipped within 7 days from when your order ...

  • Sarah Smith created an article,

    Does ViacomCBS donate its proceeds?

    Yes, ViacomCBS will donate 100% of its proceeds from the sale of MaskClub face masks to support Feeding America’s COVID-19 Response Fund.

  • Sarah Smith created an article,

    Why can't I log in to my account?

    The most common reason customers are unable to log in to their account is that account set up has not been completed via the Activate Your Account email. If you have not completed account activatio...

  • Sarah Smith created an article,

    I received the wrong mask or a defective mask, can you help?

    Yes - we would love to make it right! If you've received a defective mask or the wrong mask, please reach out to our team at support@maskclub.com. If you're able to snap a photo of the mask or defe...

  • Sarah Smith created an article,

    My order is late. Can I cancel it?

    If your order has not been assigned a tracking number and the expected ship date indicated by our Order Status tracker has passed and you wish to cancel, please reach out to our Customer Support te...

  • Sarah Smith created an article,

    What shipping carrier do you use?

    All MaskClub orders are shipped via DHL Ecommerce which means that final delivery of your order will be made by USPS.

  • Sarah Smith created an article,

    How do I check my order status?

    Visit the link below and fill in the email address associated with your order and your order number to get the latest information on your MaskClub.com order. https://maskclub.com/pages/check-order-...